Privacy policy

For the purposes of the provisions set forth in the Organic Law 15/1999 of 13th December on Personal Data Protection, the Basque Energy Cluster informs the user of the existence of a personal data file created by and for the Basque Energy Cluster and under its responsibility with the aim of managing and maintaining the relationship with the user and also information tasks. Y You, the user, give your express consent for the inclusion of this data in said file and for the remission of commercial information from the Basque Energy Cluster which could be of interest to you. On acceptance of the general terms and conditions, the Basque Energy Cluster will request some basic data from the user in order to provide the services.


The completion of the registration form is compulsory in order to enter and use the services offered by the site. Not providing the personal data requested or the non acceptance of the data protection policy will make it impossible to subscribe to, register for or participate in any promotion which asks for information of a personal nature.

In accordance with the Organic Law 15/1999 of 13th December on Personal Data Protection, you are informed that the personal data obtained as a consequence on registration will be incorporated in a file owned by the Basque Energy Cluster and domiciled in the Basque Energy Cluster, having implemented the security measures established in Royal Decree 1720/2007 of 21st December.


The user is the sole party responsible for the veracity and correctness of any included data, exonerating the Basque Energy Cluster of any responsibility in this regard. The user guarantees and responds, in any case, for the precision, validity and authenticity of the personal data provided and undertakes to keep them up to date as required. The user agrees to provide complete and correct information in the registration or subscription form. The Basque Energy Cluster is not responsible for the veracity of any information which is not of its own elaboration and is from another source and does not assume any responsibility for any hypothetical damages which arise from the use of such information. The Basque Energy Cluster reserves the right to update, modify or eliminate any information contained in its website pages, as well as to limit or deny access to said information. The Basque Energy Cluster shall not be held responsible for any damage or cost whatsoever which the user may suffer as a consequence of error, defect or omission in the information provided by the Basque Energy Cluster, provided that the information comes from sources outside the group.


The party in charge of processing your data is the Basque Energy Cluster, a company with its registered office in C/ San Vicente 8, Edificio Albia II. 4ª plta Dpto. B. Dcha. 48001, Bilbao duly registered in the Mercantile Registry.

For any question related to the PRIVACY POLICY and/or the processing of your personal data you can contact us at the postal address indicated above and/or through the email address


The data that we process at the Basque Energy Cluster has been obtained from you through (i) the different forms that you complete when browsing the WEBSITE (e.g. contact forms, restricted area, etc.); (ii) by sending an inquiry email; and/or (iii) by sending an email requesting employment or referring to an open selection process in the Basque Energy Cluster.

In the event that the personal data provided belonged to a third party, you shall guarantee that you have informed the third party of the PRIVACY POLICY and have obtained their authorization to provide your data to the Basque Energy Cluster for the purposes indicated below.

Additionally, we hereby inform you of the possible processing of your social network data through the corporate profiles that the Basque Energy Cluster makes available on each social network where it is present, all under the terms and conditions established on each social network.

The contribution of the data collected on forms available on the WEBSITE is mandatory and failure to submit it will prevent your request from being managed, whether it relates to your registration as a user, obtaining information or to any other service available on the WEBSITE.


The data we process the Basque Energy Cluster is that provided by you through the appropriate forms that we use to formalize our contact with you and/or through e-mail, as well as those others that, where appropriate, we obtain through the corporate profiles of the Basque Energy Cluster on the social networks where we are present.

In particular, at the Basque Energy Cluster we process the following categories of data, depending on the use made of the WEBSITE:

ID and contact information (e.g. name, surname, ID number, postal and electronic address, telephone number, etc.).
Internet browsing data (e.g. IP address, visits to web pages, connections to Wi-Fi networks, etc.).
Personal characteristics data, training, employment, etc. (in the case of applications/job offers and/or the Basque Energy Cluster selection processes in which you participate voluntarily.


In relation to your personal data, you have the right to obtain confirmation as to whether or not the Basque Energy Cluster is processing your personal data; as well as to request the rectification of inaccurate data; or where appropriate, to request erasure when, among other reasons, data is no longer necessary for the purposes for which it was collected.

Furthermore, in certain circumstances you may request the restriction of your data processing, in which case the Basque Energy Cluster will only keep your data to exercise or defend legal claims. Likewise, in certain circumstances and for reasons related to your particular situation, you may oppose the processing of your personal data, in which case the company will stop processing them, except for compelling legitimate reasons, or to exercise or defend possible legal claims.

Where the processing of your data is automated and based on consent or the performance of a contract, you also have the right to receive the personal data you have provided to the company in a structured, commonly used and machine-readable format as well as to request its transmission to another controller.

Finally, where the processing of your data is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent prior to its withdrawal.

To exercise any of the aforementioned rights, you may write for the attention of Basque Energy Cluster at its postal address or by e-mail to In any case, the request must be accompanied by a copy of your ID card or such document to prove your identity.

Likewise, you will have the right to file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, by writing to the following address: C/Jorge Juan, 6, 28001 – Madrid, or via our virtual branch (


The Basque Energy Cluster has adopted the legally required levels of security for the protection of personal data, and attempts to install any other technical means and measures available to prevent the loss, misuse, alteration, unauthorised access and theft of personal data provided to the Basque Energy Cluster. The organisation will not be responsible for any damage or prejudice which could be derived from interference, omissions, interruptions, computer virus, failure or disconnection of the telephone line during the operation of this electronic system produced by causes not attributable to the Basque Energy Cluster, of delays or blockage in the use of this electronic system caused by deficiencies or overloads in the Data Processing Centre, in the internet or other electronic system; nor of any damage that may be caused by third parties through illegal interference beyond the control of the Basque Energy Cluster. The foregoing notwithstanding, the user must bear in mind that internet security measures are not impregnable.